Melbourne Man Loses $20k in Costly Email Scam

2

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

D’Souza’s ordeal began when he received what he believed was a genuine email from his law firm, containing an invoice with new account details. Despite confirming the changes via email, cybercriminals had intercepted the communication. Realizing the fraud, he immediately contacted Westpac, his bank, only to find it was too late to regain the stolen money.

Frustration mounted when it emerged that ANZ, the bank where funds were sent, had permitted the fraudulent account's creation and use, raising questions about the bank’s security protocols.

Following the incident, Mr. D’Souza is set to file a complaint with the Australian Financial Complaints Authority (AFCA), seeking accountability from the receiving bank. His path to redress will benefit from recent regulatory changes, empowering AFCA to investigate all banks involved in scams, with direct scrutiny on the recipient bank.

This incident underscores a pressing concern for consumers and financial institutions regarding cyber fraud safety measures. The experience points to notable challenges in protecting personal finances, emphasizing the need for enhanced preventive mechanisms. Brett D’Souza's case also highlights the emotional and economic toll scams inflict on victims.

Recent policy developments offer hope; the AFCA’s broadened authority marks a pivotal shift in handling scam complaints, potentially leading to more robust accountability measures for receiving banks. This is hailed as a breakthrough by consumer protection advocates such as the Consumer Action Law Centre.

Importantly, the challenge of such scams stresses the urgent need for implementing thorough identity verification processes at the banking level, with Australian banks still lagging behind despite substantial investments towards these protections.

Looking forward, the financial sector may soon undergo transformative changes as banks deploy comprehensive verification technologies, like account name-matching systems. Although significant resources are committed to this evolution, the full benefit will only materialize upon completion and total sector adoption late this year.

Heightened vigilance from consumers remains advisable. Practical advice from Westpac includes verifying payment details through independent sources before making large transfers. Meanwhile, as regulatory frameworks continue to evolve, victims like D’Souza await impactful resolutions to their financial grievances. Enhanced protection measures and comprehensive bank oversight are anticipated to fortify consumer confidence going forward.

Published:Tuesday, 29th Apr 2025
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

Clear

Australia's Used Hybrid Car Market Experiences Significant Growth

28 Dec 2025: Paige Estritori

The Australian used car market is witnessing a notable surge in hybrid vehicle sales, reflecting a growing consumer inclination towards sustainable and practical transportation options. - read more

New Low-Interest Loans Aim to Accelerate Electric Vehicle Uptake in Australia

28 Dec 2025: Paige Estritori

In a concerted effort to promote sustainable transportation, the Australian government has partnered with Metro Finance to offer low-interest loans aimed at encouraging small and medium-sized businesses to invest in electric vehicles (EVs). - read more

Budget Direct Triumphs Again: Best-Value Car Insurance 2025

20 Dec 2025: Paige Estritori

Budget Direct has once again been recognised for its outstanding value in the car insurance sector, securing the title of Best-Value Car Insurance in Money magazine's 2025 awards. This marks the seventh consecutive year that Budget Direct has received this prestigious accolade, underscoring its commitment to providing affordable and comprehensive coverage to Australian motorists. - read more

New Initiative Makes Electric Vehicles More Affordable for Essential Workers

20 Dec 2025: Paige Estritori

In a significant move towards promoting sustainable transportation, essential workers and individuals earning below $100,000 annually in Australia now have access to more affordable electric vehicle (EV) loans. This initiative is part of the Clean Energy Finance Corporation's (CEFC) collaboration with CommBank's EV Access Program, which has allocated $150 million to support discounted loan rates for new and used EVs priced up to $55,000, as well as EV home charging equipment. - read more

ASIC Calls for Improved Consumer Safeguards in Car Finance Sector

12 Dec 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. - read more

Australia's Electric and Hybrid Vehicle Financing Soars in 2024

12 Dec 2025: Paige Estritori

Australia is witnessing a significant shift towards sustainable transportation, as evidenced by a remarkable surge in financing for electric and hybrid vehicles. In 2024, the Australian Finance Industry Association (AFIA) reported that over $6.17 billion was allocated to finance 104,835 electric and hybrid vehicles, marking a 50% increase from the previous year. - read more

Australia's Used Car Market Shows Signs of Cooling After Robust 2024

12 Dec 2025: Paige Estritori

The Australian used car market, which experienced significant growth throughout most of 2024, is now showing signs of deceleration, prompting industry experts to adopt a more cautious outlook for 2025. According to the 2024 Year That Was Automotive Insights Report (AIR) released by the Australian Automotive Dealer Association (AADA) in partnership with AutoGrab, total used car sales reached 2,324,805 units in 2024, marking a 12.1% increase compared to 2023. - read more

Click for more Finance News