Car Loans Online :: News
SHARE

Share this news item!

Melbourne Man Loses $20k in Costly Email Scam

Melbourne Man Loses $20k in Costly Email Scam

Melbourne Man Loses $20k in Costly Email Scam?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

A Melbourne resident, Brett D’Souza, has encountered a significant financial setback after losing $20,000 through an email interception scam.
The funds, earmarked for legal fees, vanished following four bank transfers purportedly initiated under legitimate premises.
Yet, only two weeks after the transactions, he discovered he had been a victim of fraud.

D’Souza’s ordeal began when he received what he believed was a genuine email from his law firm, containing an invoice with new account details. Despite confirming the changes via email, cybercriminals had intercepted the communication. Realizing the fraud, he immediately contacted Westpac, his bank, only to find it was too late to regain the stolen money.

Frustration mounted when it emerged that ANZ, the bank where funds were sent, had permitted the fraudulent account's creation and use, raising questions about the bank’s security protocols.

Following the incident, Mr. D’Souza is set to file a complaint with the Australian Financial Complaints Authority (AFCA), seeking accountability from the receiving bank. His path to redress will benefit from recent regulatory changes, empowering AFCA to investigate all banks involved in scams, with direct scrutiny on the recipient bank.

This incident underscores a pressing concern for consumers and financial institutions regarding cyber fraud safety measures. The experience points to notable challenges in protecting personal finances, emphasizing the need for enhanced preventive mechanisms. Brett D’Souza's case also highlights the emotional and economic toll scams inflict on victims.

Recent policy developments offer hope; the AFCA’s broadened authority marks a pivotal shift in handling scam complaints, potentially leading to more robust accountability measures for receiving banks. This is hailed as a breakthrough by consumer protection advocates such as the Consumer Action Law Centre.

Importantly, the challenge of such scams stresses the urgent need for implementing thorough identity verification processes at the banking level, with Australian banks still lagging behind despite substantial investments towards these protections.

Looking forward, the financial sector may soon undergo transformative changes as banks deploy comprehensive verification technologies, like account name-matching systems. Although significant resources are committed to this evolution, the full benefit will only materialize upon completion and total sector adoption late this year.

Heightened vigilance from consumers remains advisable. Practical advice from Westpac includes verifying payment details through independent sources before making large transfers. Meanwhile, as regulatory frameworks continue to evolve, victims like D’Souza await impactful resolutions to their financial grievances. Enhanced protection measures and comprehensive bank oversight are anticipated to fortify consumer confidence going forward.

Published:Tuesday, 29th Apr 2025
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

ASIC's Review Highlights Concerns in Car Finance Practices
ASIC's Review Highlights Concerns in Car Finance Practices
13 Jan 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. - read more
Australian Used Hybrid Car Sales Experience Significant Growth
Australian Used Hybrid Car Sales Experience Significant Growth
13 Jan 2026: Paige Estritori
The Australian used car market is witnessing a notable surge in hybrid vehicle sales, reflecting a growing consumer inclination towards sustainable and practical transportation options. - read more
Commonwealth Bank's AI Assistant Revolutionizes Car Market Price Discovery
Commonwealth Bank's AI Assistant Revolutionizes Car Market Price Discovery
13 Jan 2026: Paige Estritori
The Commonwealth Bank of Australia (CBA) has unveiled a pioneering artificial intelligence (AI) assistant designed to enhance price discovery and transparency in the Australian car market. This innovative tool aims to empower consumers by providing detailed insights into vehicle pricing, a resource previously accessible primarily to car dealers. - read more
ASIC's Investigation Highlights Concerns in Car Finance Practices
ASIC's Investigation Highlights Concerns in Car Finance Practices
05 Jan 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. - read more
CBA's AI Assistant Revolutionises Car Market Price Discovery
CBA's AI Assistant Revolutionises Car Market Price Discovery
05 Jan 2026: Paige Estritori
The Commonwealth Bank of Australia (CBA) has unveiled a pioneering artificial intelligence (AI) assistant designed to enhance price discovery and transparency in the Australian car market. This innovative tool aims to empower consumers by providing detailed insights into vehicle pricing, a resource previously accessible primarily to car dealers. - read more
New Government Initiative Provides Low-Interest Loans for Electric Vehicles
New Government Initiative Provides Low-Interest Loans for Electric Vehicles
05 Jan 2026: Paige Estritori
In a significant move to promote the adoption of electric vehicles (EVs) among Australian businesses, the government has announced a $50 million partnership with Metro Finance to provide low-interest loans for the purchase of EVs. This initiative is designed to support small and medium-sized enterprises (SMEs) in transitioning to cleaner transportation options, thereby reducing emissions and energy costs. - read more
Australia's Used Hybrid Car Market Experiences Significant Growth
Australia's Used Hybrid Car Market Experiences Significant Growth
28 Dec 2025: Paige Estritori
The Australian used car market is witnessing a notable surge in hybrid vehicle sales, reflecting a growing consumer inclination towards sustainable and practical transportation options. - read more


Car Loans Articles

Don't Sign Yet! Checklist for Negotiating Car Loan Agreements
Don't Sign Yet! Checklist for Negotiating Car Loan Agreements
Embarking on the journey to purchase a new car is an exhilarating experience, full of the promise of fresh adventures and the satisfaction of ownership. Yet, beneath the sheen and thrill, important financial decisions are at play, particularly when it comes to your car loan agreement. Understanding the importance of negotiating the terms of your car loan cannot be overstated, as a savvy deal can lead to significant savings over time. - read more
How to Budget for Your Dream Car: Tips for Smart Financing
How to Budget for Your Dream Car: Tips for Smart Financing
The anticipation of buying your dream car can be both exhilarating and daunting. It's a milestone that signifies personal success, a reward for hard work, and the freedom to explore the open road in a car that you truly adore. However, acquiring that dream vehicle is not merely about making a wish and waiting for it to come true; it requires smart financial planning and strategic decision-making. - read more
The Top 7 Factors Lenders Consider for Car Loan Approval
The Top 7 Factors Lenders Consider for Car Loan Approval
For many Australians, buying a car is a significant milestones. Understanding the factors that influence car loan approval can make this process smoother and more successful. Knowing what lenders prioritise not only enhances your chances of approval but also helps you negotiate better terms. - read more
Car Loan Hidden Charges: What Australians Need to Watch Out For
Car Loan Hidden Charges: What Australians Need to Watch Out For
Australians have a variety of car financing options at their disposal when the time comes to purchase a new vehicle. From dealer finance to personal loans and leasing agreements, the variety of choices can be both empowering and, at times, overwhelming. Opting for a car loan is a common route, giving buyers the ability to spread the cost of their new set of wheels over time. - read more
A Step-by-Step Guide to Securing Your Pre-Approved Car Loan in Australia
A Step-by-Step Guide to Securing Your Pre-Approved Car Loan in Australia
A pre-approved car loan is a financial agreement where a lender approves a borrower for a specific loan amount before the borrower selects a vehicle. This type of loan sets a clear budget, giving car buyers a defined spending limit while providing a streamlined and efficient car shopping experience. - read more
Choosing Between Long-Term and Short-Term Car Loans: What Australian Drivers Need to Know
Choosing Between Long-Term and Short-Term Car Loans: What Australian Drivers Need to Know
When it comes to purchasing a car, one of the biggest decisions to make is choosing between a long-term and short-term car loan. Understanding car loans and their significance can make a substantial difference in your financial future. - read more
The Importance of Comparing Car Loan Rates Before Buying a Vehicle
The Importance of Comparing Car Loan Rates Before Buying a Vehicle
When purchasing a vehicle, understanding car loan interest rates is a critical aspect that can significantly affect your overall financial commitment. But what exactly are car loan interest rates, and why should they matter to you? - read more


Need Help Finding a Loan?
Get a free car loan eligibility assessment and compare offers tailored specifically to your circumstances.
Loan Amount:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.

All finance quotes are provided free (via our secure server) and without obligation.
We respect your privacy.

Knowledgebase
Fixed Income:
A type of investment that pays regular interest or dividends, such as bonds or preferred stocks.