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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

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Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Car Loans Articles

Car Loan Hidden Charges: What Australians Need to Watch Out For
Car Loan Hidden Charges: What Australians Need to Watch Out For
Australians have a variety of car financing options at their disposal when the time comes to purchase a new vehicle. From dealer finance to personal loans and leasing agreements, the variety of choices can be both empowering and, at times, overwhelming. Opting for a car loan is a common route, giving buyers the ability to spread the cost of their new set of wheels over time. - read more
How to Budget for Your Dream Car: Tips for Smart Financing
How to Budget for Your Dream Car: Tips for Smart Financing
The anticipation of buying your dream car can be both exhilarating and daunting. It's a milestone that signifies personal success, a reward for hard work, and the freedom to explore the open road in a car that you truly adore. However, acquiring that dream vehicle is not merely about making a wish and waiting for it to come true; it requires smart financial planning and strategic decision-making. - read more
How to Build an Emergency Fund for Unexpected Car Costs
How to Build an Emergency Fund for Unexpected Car Costs
Owning a car comes with a lot of responsibilities and unexpected expenses. From regular maintenance to surprise repairs, the costs can quickly add up and create financial stress. - read more
The Insider’s Guide to Haggling Your Way to an Affordable Car Loan
The Insider’s Guide to Haggling Your Way to an Affordable Car Loan
Finding the perfect car is an exciting journey, but securing the right car loan to finance it is an equally critical step. Choosing a loan with favorable terms can make a substantial difference to your wallet and overall well-being. This introductory guide is designed to navigate the nuances of car loan negotiation, ensuring you drive off not just with the car of your dreams, but a loan that suits your lifestyle and financial goals. - read more
The Top 7 Factors Lenders Consider for Car Loan Approval
The Top 7 Factors Lenders Consider for Car Loan Approval
For many Australians, buying a car is a significant milestones. Understanding the factors that influence car loan approval can make this process smoother and more successful. Knowing what lenders prioritise not only enhances your chances of approval but also helps you negotiate better terms. - read more
Comparing Car Loans: Insights for Australian Buyers to Make Smart Choices
Comparing Car Loans: Insights for Australian Buyers to Make Smart Choices
Securing the keys to a new car is an exhilarating experience for any Australian buyer. However, before the rubber meets the road, making an informed decision about car financing is critical. The car loan landscape in Australia offers a variety of options, each with its unique benefits and challenges. Choosing the right car loan can significantly influence your financial well-being and drive your satisfaction with your purchase. - read more
A Step-by-Step Guide to Securing Your Pre-Approved Car Loan in Australia
A Step-by-Step Guide to Securing Your Pre-Approved Car Loan in Australia
A pre-approved car loan is a financial agreement where a lender approves a borrower for a specific loan amount before the borrower selects a vehicle. This type of loan sets a clear budget, giving car buyers a defined spending limit while providing a streamlined and efficient car shopping experience. - read more

Finance News

Rising Car Loan Delinquencies Signal Financial Strain Among Australians
Rising Car Loan Delinquencies Signal Financial Strain Among Australians
25 Oct 2025: Paige Estritori
Recent data indicates a concerning rise in car loan delinquencies across Australia, with a 13% increase in vehicle repossessions over the past six months. This trend underscores the growing financial pressures faced by many Australians, as inflation and high interest rates continue to impact household budgets. - read more
Westpac Divests Auto Finance Loans in Strategic Move
Westpac Divests Auto Finance Loans in Strategic Move
25 Oct 2025: Paige Estritori
In a significant strategic shift, Westpac Banking Corporation has announced its decision to sell its auto finance loan book to Resimac Group. The transaction, valued between A$1.4 billion and A$1.6 billion, aligns with Westpac's ongoing strategy to streamline operations and focus on core banking services. - read more
Bank Australia Ends Financing for New Fossil Fuel Vehicles
Bank Australia Ends Financing for New Fossil Fuel Vehicles
17 Oct 2025: Paige Estritori
In a bold move towards sustainability, Bank Australia has ceased offering loans for new petrol, diesel, and hybrid vehicles as of February 2025. This strategic decision aligns with the bank's commitment to achieving net-zero carbon emissions by 2035 and underscores its dedication to promoting environmentally friendly transportation options. - read more
Surge in Car Loan Delinquencies Sparks Financial Sector Worries
Surge in Car Loan Delinquencies Sparks Financial Sector Worries
17 Oct 2025: Paige Estritori
Australia is witnessing a notable increase in car loan delinquencies, with a corresponding rise in vehicle repossessions and auctions. This trend is raising alarms about the financial well-being of consumers and potential ripple effects on the broader financial sector. - read more
Macquarie Bank Shifts Strategy: Exits Car Loans to Prioritise Mortgages
Macquarie Bank Shifts Strategy: Exits Car Loans to Prioritise Mortgages
09 Oct 2025: Paige Estritori
In a significant strategic shift, Macquarie Bank has announced its decision to cease offering car loans, redirecting its focus towards expanding its mortgage and deposit services. This move is set to result in the loss of approximately 100 jobs within the bank's automotive lending division. - read more
The Digital Revolution in Auto Financing: A Boon for Australian Car Buyers
The Digital Revolution in Auto Financing: A Boon for Australian Car Buyers
09 Oct 2025: Paige Estritori
The automotive finance industry in Australia is undergoing a significant digital transformation, offering consumers more streamlined and personalised experiences when securing car loans. This shift is largely driven by fintech companies leveraging advanced technologies to simplify the borrowing process. - read more
Revolutionising the Used Car Market: The Rise of Data-Driven Platforms in Australia
Revolutionising the Used Car Market: The Rise of Data-Driven Platforms in Australia
09 Oct 2025: Paige Estritori
The Australian used car market is experiencing a transformative shift, driven by innovative platforms that leverage data to enhance the car buying experience. One such platform, Carma, is at the forefront of this revolution, offering consumers a seamless online process to purchase quality-assured used vehicles. - read more

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Annual Percentage Rate (APR):
The annual rate charged for borrowing or earned through an investment, expressed as a percentage.