We also value your feedback and suggestions — they help us continually improve the Car Loans Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Welcome to Car Financing 101: the essential guide to navigating the car loan landscape in Australia. Whether you're a first-time buyer or an experienced motorist looking to upgrade, understanding how to protect your credit while securing finance is crucial. As you embark on this journey, maintaining a steadfast grip on your credit health can be the difference between a deal that drives you forward and one that stalls progress. - read more
In the journey to securing a car loan, understanding the importance of proper documentation is a crucial first step. Proper documentation not only saves time but also significantly boosts your chances of approval. Lenders pay close attention to your paperwork, using it to gauge your financial reliability and commitment. - read more
Loan criteria refer to the set of standards and requirements that lenders use to evaluate the eligibility of an applicant for a car loan. These criteria help lenders determine the risk associated with lending money to a potential borrower. - read more
When it comes to purchasing a car, one of the biggest decisions to make is choosing between a long-term and short-term car loan. Understanding car loans and their significance can make a substantial difference in your financial future. - read more
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For many Australians, buying a car is a significant milestones. Understanding the factors that influence car loan approval can make this process smoother and more successful. Knowing what lenders prioritise not only enhances your chances of approval but also helps you negotiate better terms. - read more
A pre-approved car loan is a financial agreement where a lender approves a borrower for a specific loan amount before the borrower selects a vehicle. This type of loan sets a clear budget, giving car buyers a defined spending limit while providing a streamlined and efficient car shopping experience. - read more
In a strategic move to address growing consumer demand and intensifying competition, Toyota Australia has secured an additional 10,000 vehicles for the 2026 market. This increase elevates the company's full-year sales forecast to 220,000 units, with popular models such as the RAV4, HiLux, and the all-electric bZ4X set to benefit from the expanded supply. - read more
In a significant ruling, the Federal Court has ordered Money3 Loans Pty Ltd to pay penalties totaling $1.55 million for breaching responsible lending obligations in the provision of car finance to vulnerable consumers. This decision underscores the critical importance of adhering to responsible lending practices within the financial services industry. - read more
In May 2026, electric vehicles (EVs) achieved a significant milestone in the Australian automotive market, accounting for 20% of all new car sales. This development underscores a rapid shift in consumer preferences towards more sustainable transportation options. - read more
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Subaru Australia has officially opened pre-orders for its inaugural dedicated electric SUV, the Uncharted AWD. Priced at $59,990 plus on-road costs, this launch marks a significant milestone in Subaru's commitment to sustainable mobility. - read more
