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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Car Loans Articles

The Importance of Comparing Car Loan Rates Before Buying a Vehicle
The Importance of Comparing Car Loan Rates Before Buying a Vehicle
When purchasing a vehicle, understanding car loan interest rates is a critical aspect that can significantly affect your overall financial commitment. But what exactly are car loan interest rates, and why should they matter to you? - read more
How to Budget for Your Dream Car: Tips for Smart Financing
How to Budget for Your Dream Car: Tips for Smart Financing
The anticipation of buying your dream car can be both exhilarating and daunting. It's a milestone that signifies personal success, a reward for hard work, and the freedom to explore the open road in a car that you truly adore. However, acquiring that dream vehicle is not merely about making a wish and waiting for it to come true; it requires smart financial planning and strategic decision-making. - read more
How to Improve Your Chances of Car Loan Approval
How to Improve Your Chances of Car Loan Approval
Purchasing a car is a significant milestone for many Australians, but securing a loan to finance that purchase can often be a challenging endeavor. Whether you're buying your first car or upgrading to a new model, getting your car loan approved is a critical step in the process. - read more
How to Build an Emergency Fund for Unexpected Car Costs
How to Build an Emergency Fund for Unexpected Car Costs
Owning a car comes with a lot of responsibilities and unexpected expenses. From regular maintenance to surprise repairs, the costs can quickly add up and create financial stress. - read more
5 Essential Steps to Build a Strong Credit Profile for Car Financing
5 Essential Steps to Build a Strong Credit Profile for Car Financing
Building a strong credit profile is crucial when it comes to securing car financing. In today's financial landscape, your credit score can significantly impact the kind of loan offers you receive, making it more important than ever to maintain a healthy credit report. - read more
Choosing Between Long-Term and Short-Term Car Loans: What Australian Drivers Need to Know
Choosing Between Long-Term and Short-Term Car Loans: What Australian Drivers Need to Know
When it comes to purchasing a car, one of the biggest decisions to make is choosing between a long-term and short-term car loan. Understanding car loans and their significance can make a substantial difference in your financial future. - read more
Finding the Sweet Spot: How to Balance Car Loan Terms with Your Lifestyle
Finding the Sweet Spot: How to Balance Car Loan Terms with Your Lifestyle
Finding the perfect car is an exciting adventure, but securing the right car loan is where the real journey begins. The terms of your car loan can significantly influence your financial health and lifestyle. It's not just about the monthly payments, but also about how the loan will fit into your life for years to come. That’s why understanding the importance of finding a loan that complements your financial situation and lifestyle is crucial. - read more

Finance News

AI Integration Leads to Longer Car Buying Journeys in Australia
AI Integration Leads to Longer Car Buying Journeys in Australia
03 Apr 2026: Paige Estritori
Australian car buyers are increasingly utilizing artificial intelligence tools in their vehicle research, resulting in extended decision-making periods. According to the 'Australia's Car Buyer Report 2026,' 63% of buyers backtracked at least once during their research—a 17% increase from 2023. Additionally, 34% paused or stopped their search altogether, up 6% from the previous study. - read more
Australia's Car Buying Landscape Transformed by Digital Finance Innovations
Australia's Car Buying Landscape Transformed by Digital Finance Innovations
03 Apr 2026: Paige Estritori
The Australian automotive market is undergoing a significant transformation as digital finance solutions redefine the car buying experience. Consumers now expect the same speed, visibility, and convenience in vehicle financing that they experience with everyday digital banking services. This shift is driven by the widespread adoption of mobile payments and app-based financial services, setting new standards for borrowing processes. - read more
China Overtakes Japan as Australia's Leading Vehicle Importer
China Overtakes Japan as Australia's Leading Vehicle Importer
26 Mar 2026: Paige Estritori
In a landmark development for Australia's automotive industry, February 2026 saw China surpass Japan to become the nation's largest source of new vehicle imports. According to data from the Federal Chamber of Automotive Industries (FCAI), 22,362 vehicles imported from China were sold in Australia during the month, edging out Japan's 21,671 units. This shift marks the first time since 1998 that Japan has not held the top position in Australia's vehicle import hierarchy. - read more
ASIC Calls for Strengthened Consumer Safeguards in Car Finance Sector
ASIC Calls for Strengthened Consumer Safeguards in Car Finance Sector
26 Mar 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. The findings, released in November 2025, highlight deficiencies in lenders' oversight of car finance distributors, including problematic sales tactics and inadequate auditing processes. - read more
Australia's Electric Vehicle Market Set for Significant Growth in 2026
Australia's Electric Vehicle Market Set for Significant Growth in 2026
26 Mar 2026: Paige Estritori
Australia's electric vehicle (EV) market is on a trajectory for substantial growth, with projections indicating that EVs could account for 15% of new car sales by the end of 2026. This anticipated surge is attributed to aggressive price reductions and a significant expansion of charging infrastructure across the country. - read more
ASIC's Investigation Highlights Concerns in Car Finance Practices
ASIC's Investigation Highlights Concerns in Car Finance Practices
10 Mar 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. - read more
Macquarie Bank Transfers $1.5 Billion Car Loan Portfolio to Allied Credit
Macquarie Bank Transfers $1.5 Billion Car Loan Portfolio to Allied Credit
10 Mar 2026: Paige Estritori
In a significant development within the Australian financial sector, Macquarie Bank has agreed to sell a substantial portion of its car loan portfolio to Allied Credit, a leading independent financier. This transaction involves the transfer of over 50,000 car loans, amounting to approximately $1.5 billion, and is expected to be completed by the fourth quarter of 2025. - read more

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Knowledgebase
Equity Release:
A way for homeowners to release cash from the value of their home, either as a lump sum or in installments, while still living in the property.