We also value your feedback and suggestions — they help us continually improve the Car Loans Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Finding the right car is only one part of the buying process. The loan you choose can affect your repayments, flexibility and total borrowing cost for years. This guide explains how to prepare for car loan negotiations, compare offers, discuss rates and fees, review the agreement before signing, and manage the loan after settlement. - read more
Securing the keys to a new car is an exhilarating experience for any Australian buyer. However, before the rubber meets the road, making an informed decision about car financing is critical. The car loan landscape in Australia offers a variety of options, each with its unique benefits and challenges. Choosing the right car loan can significantly influence your financial well-being and drive your satisfaction with your purchase. - read more
Owning a car comes with a lot of responsibilities and unexpected expenses. From regular maintenance to surprise repairs, the costs can quickly add up and create financial stress. - read more
Australian car loan borrowers have protections around licensing, disclosure, responsible lending, hardship assistance, repossession and complaints. This guide explains the key rights to understand before applying for or managing car finance. - read more
Car loans can help Australians spread the cost of buying a vehicle, but the advertised interest rate is only one part of the total cost. Fees, add-ons, repayment conditions and end-of-term obligations can all affect how much a loan costs over time. - read more
Your income and credit history are important, but the vehicle itself can also influence a car loan application. Learn how age, value, condition, seller type and security requirements may affect approval and loan terms in Australia. - read more
Purchasing a car is a significant milestone for many Australians, but securing a loan to finance that purchase can often be a challenging endeavor. Whether you're buying your first car or upgrading to a new model, getting your car loan approved is a critical step in the process. - read more
Australian car buyers have received a little more certainty, with the Reserve Bank of Australia keeping the official cash rate steady at its latest board meeting. For households, sole traders and small business owners considering a vehicle purchase, the decision reduces one source of short-term uncertainty. It does not, however, mean car finance has suddenly become simple or uniformly cheaper. - read more
Late-August car loan market reporting suggests Australian borrowers are still seeing pockets of sharp competition, particularly for newer vehicles and applicants with strong credit profiles. That is encouraging for households and small business owners who delayed a purchase during the winter, but it should not be read as a blanket sign that all finance has become cheaper or easier to secure. - read more
Australia’s electric vehicle story is moving beyond new-car sales and into the used-car yard. Latest industry reporting points to a softer second-hand EV market, with prices under pressure as more near-new electric cars reach resale channels and manufacturers keep discounting selected new models. For buyers, that can look like an opening: a lower purchase price may bring an EV within reach without stretching to a brand-new model. - read more
Australia’s New Vehicle Efficiency Standard has moved from policy debate into a practical market force for new-car buyers. The scheme is designed to push the national fleet towards lower-emission vehicles by setting targets for car makers across the vehicles they supply. It does not ban petrol or diesel models, but it does change the commercial pressure behind what arrives in showrooms, how it is priced and where incentives may appear. - read more
Australia’s new-car market has entered a very different phase, with June 2026 delivering the strongest monthly sales result on record and electric vehicles moving from niche consideration to mainstream choice. The latest figures show more than 140,000 new vehicles delivered across the month, with battery-electric models accounting for almost one in four sales. For car buyers, that is not just an automotive story. It is a finance story. - read more
Fresh July 2026 car loan comparison data points to a competitive market for well-qualified borrowers, with some secured car loan products advertising rates in the mid-five per cent range. For buyers looking at a new or near-new vehicle, that may sound encouraging after a period of higher household costs and tighter lending conditions. But the more useful takeaway is not simply that lower advertised rates exist. - read more
Australia’s new-car market has delivered another major signal to borrowers: the vehicle choices shaping car finance are changing quickly. In June 2026, combined new-vehicle deliveries reached 140,058, making it the strongest month recorded for the local market. The headline number matters, but the detail matters even more for buyers planning personal or business car loans. - read more
